Last updated: April 2025

At Liza Collection, we want you to be completely happy with your purchase. If you’re not satisfied, we’re here to help!

✅ Returns

  • You may request a return within 7 days of receiving your order.

  • Item must be unused, unwashed, and in original packaging with all tags attached.

  • Return shipping cost will be paid by the customer unless the product was defective or wrong.

🔁 Exchanges

  • We offer free exchange in case of size issues or wrong item delivered.

  • Exchange request must be made within 7 days of receiving the order.

  • Only one-time exchange is allowed per order.

❌ Non-Returnable Items

  • Customized or stitched products

📝 How to Request a Return or Exchange?

Please contact us via WhatsApp at 0307-4104488 or email at lizacollection11@gmail.com with your order number and reason for return.

⏱ Refunds

  • Refunds (if applicable) will be processed within 5-7 working days after the returned item is received and inspected.

  • Refunds are issued via bank transfer or original payment method.